Despite increased investment, businesses fall short of consumer fulfilment expectations for in-store order pickup. Analyst Lauren Cevallos explains what’s happening.
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Author: Lauren Cevallos
- Age of the Customer
- AI
- Analytics
- business intelligence
- consumer
- customer experience
- Customer Experience Strategy
- Customer Insights
- omnichannel customer experience
- Retail Trends
Avoid Customer Dismay! Benchmark Your Store Fulfillment Initiatives.
